What is Emotional Intelligence & EQ-i 2.0/360?

Emotional Intelligence (EI) is a cross-section of interrelated competencies and skills that determine how effectively we understand and express ourselves, understand others, relate to them, and cope with daily demands. In its simplest terms, EI assessment and coaching is focused on understanding yourself and how you manage your emotions to have a successful interaction with another person. Business case studies have shown that higher emotional intelligence is significantly related to better mental health, more work engagement, more satisfaction with social support in the workplace, more perceived power in the workplace, and positive bottom-line business results.

The EQ-i 2.0® (developed by Reuven BarOn, Ph.D. in 1997 and enhanced by MHS in 2011) has been used by over one million individuals worldwide, making the EQ-i 2.0® the first scientifically developed and validated measure of emotional intelligence.  It measures one’s ability to deal with daily environmental pressures and demands.  A growing body of research also suggests that emotional intelligence is a better predictor of success in life than cognitive intelligence (IQ). (For more research see the EI Consortium).

Multi-Health Systems (MHS) developed the first scientifically validated emotional intelligence tool in the world, the EQ-i®. This tool has been used to: 

  • Support employees, their training, and development,

  • Developing managers and leaders,

  • Selecting highly qualified future leaders,

There is research data that illustrates a direct link to the individuals with high Emotional Intelligence and they're the Return on Investment (ROI) such as:

  • Higher sales and profits

  • Increased performance

  • Improved customer satisfaction

  • Higher employee engagement and retention rates

  • Reduction in training costs

For more specific data on ROI click here


Assessing Your Emotional Intelligence

  • When you take the EQ-i 2.0, you receive a personal EQ-i 2.0 report containing 21 pages of business-specific strategies and action plans that are compatible and meaningful in the workplace. It focuses on emotional and social skills consistent with job performance metrics. There are separate sections containing results, development strategies, and action planning exercises to streamline feedback sessions.

  • Both foundational and scientific measures of emotional intelligence are provided by MHS’s EQ-i 2.0 assessment with reporting that identifies the strengths of executives, managers, and teams. In combination with the EQ-i, my 20 years of coaching experience provides leaders the expert guidance and coaching required for achieving top performance and success.

  • Success stories go beyond mere testimonials. The stories can give evidence of what you’re looking for: specific, measurable, and scientifically validated results. They prove that the EQ-i will be your most valuable and successful assessment tool for selecting and developing leaders to lead your company to success.

EQ-i 2.0 Certification Workshop

EQ-i 2.0 Certification Workshops are designed to meet the needs of professionals who work in the areas of human resources, recruitment, employee relations, organizational development, executive development, and clinicians. As part of becoming a certified user of the EQ-i 2.0 & EQ-360, you will learn first hand how to make optimal use of this emotional intelligence tool in your organization or area of practice.

Our e-Learning Modules & 2-day Train-The-Trainer Workshops will enable you to:

  • Become knowledgeable about EQ-i 2.0 and EQ-i 360  and comfortable with the instrument

  • Gain an understanding of the science behind the assessment and report components

  • Learn how to interpret results and provide feedback

  • Interpret and administer the EQ-i 2.0 and EQ-i 360 assessments

  • Explain the benefits and ROI of EI to their client groups/senior management

Our EQ-i certification program involves an experiential and practical approach:


Step 1: You will have the opportunity to take the EQ-i yourself, read your own report, and schedule a debrief session with me via Zoom to discuss your results.  


Step 2: Reading The EQ Edge by Dr. Steve Stein and Dr. Howard Book which is an outstanding emotional intelligence resource.


Step 3: You will receive access to complete three e-Learning pre-work training modules before attending the workshops. The learning objectives of the three training modules are described below. These three steps must be completed to build a strong knowledge foundation in emotional intelligence. Pre-work training modules are very engaging.  Once you are certified, you will continue to have access to these modules.


Step 4: Involves your participation in a 2-day virtual live training which I will conduct. The primary focus of the workshops will be on helping you understand the interconnections and the gaps between the 15 emotional intelligence skills scored in the EQ-i 2.0.  You will also learn about the interrelationships of these skills with EQ 360 and I will support you in analyzing, interpreting the scores, and providing feedback.


Step 5: In addition to attending the workshops you will also take and pass the online certification exam. My job is to prepare you to pass this exam so you can focus on developing your analysis skills. Getting certified in the EQ-i 2.0 will take commitment and time but I believe it will be a worthwhile professional and personal experience and investment.

The cost per person of the certification program is $2,000.00 with discounts for students, groups, and SHRM members. A detailed outline of the EQ-i 2.0 certification modules and their learning objectives are listed below. This is the content I will be discussing during the program:


Learners will be able to:

  • Define Emotional Intelligence (EI)

  • Articulate what EI is not

  • Explain the evolution and importance of EI

  • Demonstrate understanding of the EQ-i 2.0 framework

  • Demonstrate understanding of composite scales and subscales, including definitions of high and low


Learners will be able to:

  • Identify response style indicators for the EQ-i 2.0

  • Explain validity and reliability as it pertains to the EQ-i 2.0

  • Describe the mean and standard deviation

  • Understand the EQ-i 2.0 norms


Learners will be able to:

  • Apply knowledge of subscale definitions to real examples

  • Explain how the subscales interact

  • Demonstrate what high and low looks like

  • Develop questions based on relationships between subscales

  • Demonstrate understanding of relationships between subscales at high-level


Learners will be able to:

  • Interpret an assessment including identifying the response style indicators

  • Demonstrate the components of a best practice feedback debrief session

  • Develop questions to lead feedback to debrief discussion

  • Understand the ethics of administering the EQ-i 2.0 and EQ360

  • Practice foundational coaching skills, including effective questioning techniques


Learners will be able to:

  • Articulate the different applications of EI among various disciplines

  • Access information and case studies demonstrating ROI

  • Work through a process in order to gain buy-in for an EI plan internally and externally to an organization

  • Highlight the benefits of the EQ-i 2.0 and EQ360 over other EI assessments

  • Identify sponsor resistance and ways to overcome it

  • Determine when it is more appropriate to use the EQ-i 2.0 over the EQ360 and vice versa


Learners will be able to:

  • Describe the resources available to them post-certification (e.g. manual, customer service, etc.)

  • Navigate the EQ-i 2.0 Portal

  • Distinguish between reports, choose the right one for their clients

  • Determine how to administer the EQ-i 2.0 and EQ360 with their clients

  • Determine where to go to get support


  • Embedded in e-learning modules

  • Multiple choice questions embedded in the e-learning programs 

  • Online after completion of the program

  • Online exam to be completed after the in-class session, covering all modules